Resources
The Anaqua Experience
We're Committed to Your Success
At Anaqua, our focus is on helping customers maximize their IP to meet their short and long-term business goals. But, what makes us unique? Our commitment to long-lasting relationships that move clients forward with defined touchpoints, from initial goal discussions to strategic business reviews and client training, among others.
It's not just a periodic check-in; we work hand-in-hand with our clients throughout their entire journey with Anaqua. Each employee, and each team has an essential part in helping our clients maximize the value of their IP management.
Meet the Team. Meet, Anaqua
CLIENT SUCCESS
Client Success Methodology
Meet Aileen Buchanan, VP of Client Success, who oversees Anaqua’s Client Success team and plays a major role in shaping the company’s Client Success model that best supports clients’ unique short and long-term goals.
CLIENT SUCCESS
Beyond Client Support
In this brief video, Aileen defines the difference between customer success and customer support, and shares how organizations should reassess their view and approach on these terms to ensure the best outcome for clients.
Professional Services
Featuring Josh Rosello, VP of Professional Services
Meet Josh Rosello, VP of Professional Services at Anaqua, who is responsible for the delivery of Anaqua’s AQX IP management software platform and all related professional support services to clients. With his experience overseeing a team that handles the global implementation process, Josh captures what makes Anaqua’s Professional Services standout in the IP management solutions market.
Enabling and Empowering Clients
Josh Rosello, VP of Professional Services at Anaqua talks about the key to Anaqua’s implementation, training, and…
Ongoing Support to Ensure Ongoing Success
Josh Rosello, VP of Professional Services at Anaqua explains the Anaqua Professional Services team’s approach to working…
The 3 Phases of Implementation
Josh Rosello, VP of Professional Services at Anaqua highlights the three phases Anaqua Professional Services team works…
Anaqua’s Professional Services Differentiator
Meet Josh Rosello, VP of Professional Services at Anaqua, who is responsible for the delivery of Anaqua’s…
Globalization for Localized Support
In this brief video, Josh Rosello, VP of Professional Services at Anaqua, recaps Anaqua’s growth and particularly…
Professional Services Methodology
Josh Rosello, VP of Professional Services at Anaqua, highlights the evolution of the Professional Services team’s methodology,…
Client Growth
Featuring Kyle Hoellger, Director of Client Growth
Kyle Hoellger, Director of Client Growth, and his team are strong advocates for clients. The team partners with customers to understand their needs, and then with Anaqua colleagues to deliver solutions. In these videos, Kyle explains how the Client Growth team helps organizations maximize their return on investments.
The Industry Perspective
Kyle Hoellger, Director of Client Growth, reveals a bit about Anaqua’s hiring practices that are not always…
Client Growth’s Goal
Client Growth’s goal is to help organizations maximize their return on investments. Choosing an IP Management Solution…
The Client Growth Team Differentiator
Client Growth and Customer Success partner to create a synergistic effect for customers creating a 1+1=3 relationship,…
Client Advocates
Kyle Hoellger, Director of Client Growth, and his team are strong advocates for clients. The team partners…
Top of the Pyramid Status
For Kyle Hoellger, Director of Client Growth, you know when a client relationship has taken on “the…
Transparency and Authentic Relationships
Kyle Hoellger, Director of Client Growth describes how moving beyond the small talk and getting to know…
Press
